Frequently Asked Questions

Yes. Every MyErossence formula is crafted exclusively from certified organic ingredients sourced from trusted cooperatives in Morocco, Provence, and the Nordic wilderness. We hold organic certifications and never use parabens, sulfates, synthetic fragrances, or any harmful additives.

Take our free Beauty & Wellness Quiz. In just 60 seconds, we'll analyze your skin type, beauty concerns, and lifestyle to recommend the perfect products for your unique needs.

Absolutely. All our formulas are dermatologist-tested and hypoallergenic. We specifically formulate for sensitive skin — no harsh chemicals, no synthetic fragrances, no irritants. Products like our Velvet Cloud Moisturizer and Silk Body Lotion are especially gentle and recommended for sensitive skin types.

Our formulas feature clinically-proven ingredients like hyaluronic acid, vitamin C, organic rosehip extract, argan oil, Nordic botanicals, and clinical-grade peptides. Every formula spends 12 months in refinement before earning the MyErossence seal. We source only the finest organic ingredients from Morocco, Provence, and the Nordic wilderness.

Yes, every MyErossence product is 100% cruelty-free and never tested on animals. The majority of our range is also fully vegan. We believe in beauty that's kind to both you and the planet.

Most customers notice visible improvement within 14 days of consistent use. Our Luminous Youth Serum, for example, is clinically proven to reduce fine lines in just two weeks. For best results, we recommend following a consistent daily routine with your chosen products for at least 4-6 weeks.

Simply browse our collection, find a product you love, and click "Shop Now". You'll be taken directly to our trusted partner's store where you can securely complete your purchase. We carefully curate and recommend only products we truly believe in.

Yes, absolutely. We link directly to the official product pages. What you see on our site — pricing, descriptions, ingredients — reflects the actual products available from the brand. Prices may vary slightly as they're set by the brand.

Your payment is handled entirely by the brand's secure checkout system, not by us. All our partner stores use industry-standard SSL encryption and PCI-compliant payment processors including Visa, Mastercard, PayPal, and Apple Pay.

Standard shipping within Europe takes 3-5 business days. Express shipping is available for 1-2 business day delivery. Orders placed before 2 PM CET are typically processed the same day. Free shipping is available on orders over €99.

Yes! Our products are shipped to most countries worldwide. International shipping typically takes 7-14 business days depending on destination. Please note that customers may be responsible for any customs duties or import taxes in their country.

Once your order ships from the brand's warehouse, you'll receive an email with tracking information. You can use the tracking link to follow your package in real time.

Returns are handled directly by the brand you purchased from. Most of our partner brands offer a 30-day return policy on unopened products in original packaging. We recommend checking the specific return policy on the brand's website at the time of purchase.

Contact the brand's customer service team with your order number. Once they receive and inspect the returned item, refunds are typically processed within 5-7 business days to your original payment method. If you need help getting in touch with a brand, our support team is happy to assist.

If you receive a damaged or defective product, contact the brand immediately with photos of the issue. They will typically arrange a free replacement or full refund. You can also reach out to us at our contact page and we'll help facilitate the resolution.